Shipping & Delivery Policy

At Sorano Supply, we work closely with our trusted fulfillment partners to ensure that your equipment is delivered safely, securely, and on time.

Delivery Regions

We currently ship to the United Kingdom, European Union, and United States. If your business is located outside of these regions, please contact us directly to discuss shipping options.

Processing Time

Orders are typically processed within 2–4 business days after quote approval and payment confirmation. You will receive a detailed timeline as part of your custom quote.

Delivery Time

Shipping times vary depending on the destination, product type, and supplier location. Estimated delivery ranges from 5–14 business days for most orders.

Delivery Method

All equipment is shipped using reliable, insured freight or courier services. Tracking information will be provided once your order has been dispatched.

Shipping Costs

Shipping costs will be calculated and included in your custom quote unless otherwise stated. Duties and taxes may apply depending on your country’s import laws and are the responsibility of the buyer.

Damaged Shipments

Please inspect all deliveries upon arrival. If your shipment arrives damaged, notify us within 48 hours with photo documentation so we can assist you in filing a claim or arranging a replacement.